Refund and Returns Policy

✅ Refund & Return Policy

Last Updated: 24/06/2025

We work hard to ensure you receive the purest, freshest, and most satisfying food products. However, if you face any issues, please review our policy below:

🔁 Return Eligibility

We accept returns or exchanges only under the following conditions:

  • The product is damaged, spoiled, or wrong item received.

  • You notify us within 24 hours of receiving the delivery.

  • The item is unused and in its original packaging.

❌ Non-Returnable Items

  • Opened or used food products.

  • Products damaged due to customer misuse or improper storage.

  • Any item reported after 24 hours of delivery.

💸 Refund Process

  • If your return is approved, a full or partial refund will be issued via your original payment method or store credit.

  • Refunds are processed within 3–7 working days after confirmation.

🔄 Exchange Option

If you receive a damaged or incorrect item, we will arrange a free replacement or exchange, subject to availability.

📦 How to Request a Return

  1. Email us at admin@purefoodmartbd.com or message our official WhatsApp.

  2. Provide your order number, clear photos of the issue, and a brief explanation.

  3. Our support team will guide you through the next steps.